Many owners think Airbnb management is just replying to messages. In reality it is a process with seven parts that have to work together. Here is how it works, step by step.
1. Presenting and positioning the property
The manager creates the listing on Airbnb and Booking.com, writes professional descriptions and sets a price structure by season and demand, so the property is competitive in the market.
2. Bookings and calendar
The calendar is fully managed: availability is optimized, check-in and check-out are coordinated and overlapping bookings are prevented.
3. Guest communication
Guests get replies before, during and after their stay. The manager handles requests, complaints and operational problems, and gives access instructions and house rules.
4. Cleaning and quality control
After every stay, cleaning is organized, the condition of the property is checked, laundry is coordinated and any damage or missing items are reported.
5. Maintenance and emergencies
Repairs are coordinated, contractors are supervised, the condition of the property is recorded and emergencies get an immediate response.
6. Income optimization
Seasonal price analysis, strategies to increase occupancy and suggestions for investments that add value to the property.
7. Reporting and transparency
Every month the owner receives a report on income, occupancy, interventions and expenses, so performance is clear.
Which steps Memento covers
The Basic package covers steps 1–3, while Premium covers all seven. See the details on the Short Stays page or read what management costs.