What property management means
Property management means a professional team runs your property for you. Instead of answering guests, arranging cleaners, calling repairmen and tracking income yourself, one company coordinates all of it and reports back to you. This is especially useful for owners in Prishtina who live abroad, work full time or own more than one apartment.
What a property manager does day to day
- Creates and optimizes your listing on Airbnb and Booking.com, with professional descriptions and pricing by season and demand.
- Manages the calendar and reservations, and coordinates check-in and check-out.
- Communicates with guests before, during and after every stay.
- Organizes cleaning and laundry after each stay and checks the condition of the property.
- Coordinates repairs, supervises contractors and responds to emergencies.
- Prepares a monthly report on income, occupancy and expenses.
How it works for Airbnb and Booking.com
For short stays, the manager works inside your Airbnb and Booking.com listings. Guests book, the manager communicates with them and prepares the property, and you receive a monthly report on income and expenses. The full process is covered in How Airbnb & Booking management works.
When it makes sense to hand over your property
- You live abroad and cannot be in Prishtina when something is needed.
- You do not have time to answer guests throughout the day.
- You want consistent quality and good guest reviews.
- You want to avoid the stress of repairs and cleaning.
Questions to ask before choosing a manager
- What exactly is included in the price?
- How is the fee calculated — a percentage of income or a fixed amount?
- How often will I receive a report and what does it contain?
- Who answers guests at night?
- What happens in an emergency?
At Memento, the answers to these questions are written out clearly in the Basic and Premium packages.